Support

CaRob is a small partnership of ex-school staff. The business does not and cannot run a service desk. We endeavour to respond to all emails in a reasonable time. Its worth trying to phone, but with so many scam phone calls these days, there is no guarantee that an unknown phone number will be answered. So email.

1. Find the order confirmation email from donotreply@carobcom.com. The code is in it. 2. Or sign in to this website and choose Your account. The code is listed under Your licences, ready to copy. 3. If neither works, email office@carobcom.com. Setting it up for the first time? See Getting started on the SportsTrak 3000 page. SciList Web and BookIt Web have no code: sign in with the school code, username and password from your confirmation email.

The cost to you for the software is once off. Once fully paid, you can use SportsTrak 3000 on as many computers you like (for use by your school or association) for an unlimited period. Some schools have been using earlier versions for 15 years without any recurrent fees. There is an annual fee for the online features (initial 12 months included with a SportsTrak 3000 purchase) - including cloud backups and SportsTrak 3000 mobile, due to cloud hosting expenses.

If SportsTrak 2200 was purchased in 2025 or later, you are entitled to a free license for SportsTrak 3000. Email CaRob directly for this. Earlier purchasers get the upgrade price. Again, contact CaRob